Privacy Policy

Last updated: February 2025

Hay Hello ("we", "our", or "us") operates the Hay Hello mobile application (the "App"). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our App.

Information We Collect

Account Information

When you sign in with Google, we collect:

• Your email address
• Your name (if provided by Google)
• Your profile picture (if provided by Google)

This information is used to create and manage your account, track your usage, and provide customer support.

Audio Data

Our App requires microphone access to provide voice translation services. When you use the translation feature:

• Audio is recorded only when you actively hold the microphone button
• Audio recordings are sent to our servers for transcription and translation
• Audio data is processed in real-time and is not permanently stored
• Translated text may be temporarily stored to improve our services

Usage Data

We collect information on how you use the App, including:

• Number of translations performed
• Languages used
• Subscription status

How We Use Your Information

We use the collected information to:

• Provide and maintain our translation service
• Manage your account and subscription
• Track usage for free tier limitations
• Improve and optimize our App
• Communicate with you about updates or issues

Third-Party Services

We use the following third-party services:

• Google Sign-In: For authentication. Google's privacy policy applies to data collected during sign-in.
• OpenAI: For speech-to-text, translation, and text-to-speech services. Audio and text data is processed by OpenAI's API.
• Google Play: For subscription management and payments.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your account information for as long as your account is active. You may request deletion of your account and associated data by contacting us.

Children's Privacy

Our App is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: toxtemplestowe@gmail.com

Your Rights

You have the right to:

• Access your personal data
• Request correction of your data
• Request deletion of your data
• Withdraw consent for data processing

To exercise these rights, please contact us using the email above.